To rent a car with DriveEase, you will need a valid driver's license, a government-issued ID (such as a passport or national ID card), and a credit card in the name of the driver. The driver’s license must be valid for the entire duration of the rental period, and in some cases, we may require it to have been valid for at least 1-2 years. If you're an international customer, you may also need an International Driving Permit (IDP) depending on your country of origin and the local laws of the country where you’re renting. Your credit card is required for payment, and it may also be used for security deposit purposes during your rental. We accept major credit cards, and you can inquire with our team for more specific payment options or local exceptions. Be sure to have all necessary documents ready when picking up your vehicle to ensure a smooth and quick process.

The minimum age requirement for renting a car with DriveEase is typically 21 years old, though this can vary based on the country or region you're renting in and the type of vehicle you're interested in. For luxury or high-end vehicles, the minimum age may be higher, often set at 25 years old. Renters between the ages of 21 and 24 may also be subject to a young driver surcharge, as younger drivers are statistically more likely to be involved in accidents. This surcharge helps cover the additional risk associated with insuring younger drivers. Additionally, some vehicle categories may be restricted for younger drivers, meaning you’ll only have access to certain models. If you're under 25, we recommend checking with our customer service team to clarify the exact terms and conditions that apply to your location and the vehicle you’re interested in renting.

Yes, DriveEase offers flexible return options, including the ability to return the car to a different location. This is known as a one-way rental, and it’s ideal for those who are embarking on road trips or need to finish their journey in a different city. However, there may be additional fees associated with one-way rentals, depending on the distance between the pickup and drop-off locations. We recommend informing us in advance if you plan to return the car to a different location so we can make the necessary arrangements. Additionally, the availability of one-way rentals may vary based on the region, vehicle type, and other factors, so it’s important to confirm your plans with our team at the time of booking. Rest assured, we strive to make the process as convenient as possible, ensuring that your return location fits into your travel itinerary.

If you find that you need to extend your rental period beyond the original end date, DriveEase is happy to accommodate, but it’s important to notify us as soon as possible to avoid any complications. To extend your rental, simply contact our customer service team via phone or email, and they will check the availability of the vehicle for the extended period. Additional charges will apply based on the length of the extension, and these charges will be calculated based on our current daily or weekly rates at the time of the extension. If the vehicle you’ve rented is already booked for another customer after your initial return date, we will do our best to provide an alternative vehicle from our fleet to ensure that you remain mobile. Please keep in mind that returning the vehicle late without prior notice may result in late fees or penalty charges, so it’s always best to arrange an extension in advance to avoid these additional costs.

At DriveEase, your safety is our top priority, and we have a dedicated support system in place in case of accidents or breakdowns. If you are involved in an accident, your first step should be to ensure the safety of everyone involved and contact local emergency services if needed. Once the situation is under control, you should contact our 24/7 emergency support line to inform us of the incident. We will guide you through the process of filing an accident report and managing the insurance claim, if applicable. It’s important to have all relevant information on hand, such as the details of the accident, any third-party information, and photographs of the damage, if possible. For breakdowns, DriveEase offers roadside assistance to ensure you're not stranded. Whether you’ve experienced a flat tire, engine trouble, or any other mechanical issue, our team will dispatch help as quickly as possible. In some cases, we may provide a replacement vehicle if the issue cannot be resolved on the spot. Our goal is to minimize disruption to your trip and get you back on the road as soon as possible.